TERMS OF SERVICE (ToS)
1) Who we are

Gahanna Delivery ("Gahanna Delivery," "we," "us," or "our") provides a website and related services that enable customers to order delivery from participating merchants and to receive updates about those orders. Our services are provided in Ohio and nearby areas unless stated otherwise.

2) Acceptance of terms

By accessing or using our website or services, you agree to these Terms of Service and to our Privacy Policy below. If you do not agree, do not use the services.

3) Eligibility & accounts

You must be 13+ to use the site and 18+ to place orders or make purchases.

You agree to provide accurate information and to keep your contact and delivery details current.

You are responsible for activity under your account.

4) Marketplace relationship

We operate a local delivery marketplace. Restaurants and other merchants are independent businesses. They set their own menus, prices, and hours. We facilitate ordering, payment, and delivery. We do not prepare food and are not responsible for merchant product descriptions, preparation, or quality; however, we want you satisfied and will help resolve issues.

5) Orders, pricing, and payment

Order acceptance. Your order is an offer; we (and the merchant) may accept or reject it (e.g., item unavailable). If declined, you will not be charged or you will receive a prompt refund for any captured amount.

Pricing & fees. Prices and fees (delivery, service, small‑order, or other applicable fees and taxes) are shown at checkout and may vary by merchant and time. Tips are optional unless a merchant specifies otherwise.

Payments. Payments are processed by third‑party processors (e.g., Stripe). We do not store full card numbers on our servers.

Coupons & promotions. Promo codes may be limited by time, region, merchant, or inventory. We may modify or cancel promotions at any time.

6) Delivery & risk of loss

Windows & estimates. Delivery windows are estimates and not guarantees. Weather, traffic, and merchant preparation times can affect timing.

Drop‑off. Default is doorstep drop‑off unless a merchant or customer requires hand‑off/ID check.

Unable to deliver. If we cannot reach you at arrival, we may attempt to contact you. After reasonable attempts, the order may be marked delivered or returned; additional fees may apply for re‑delivery.

Risk. Risk of loss passes to you upon delivery to the address or designated hand‑off point.

7) Cancellations, substitutions, and refunds

Before prep. You may cancel before the merchant begins preparing the order; refunds are typically available in this window.

After prep. Once prep starts, cancellation or changes may be limited. Substitutions require your consent unless you set preferences.

Quality issues. For missing/incorrect/damaged items, contact us within 24 hours of delivery so we can work with the merchant to make it right. Refunds/credits are at our reasonable discretion consistent with applicable law.

8) Prohibited items

We currently do not deliver alcohol, tobacco, vaping products, or other age‑restricted items unless explicitly stated and legally compliant. We may refuse delivery of unsafe, illegal, or restricted items.

9) Acceptable use

You agree not to: (a) misuse the site; (b) attempt to interfere with networks or security; (c) engage in fraud or abuse (e.g., chargeback abuse, coupon abuse); or (d) reverse engineer or copy our services beyond permitted use.

10) Communications; SMS program

Transactional messages. By placing an order and providing your phone number, you agree we may send transactional SMS (e.g., order confirmations, ETA updates).

Promotional messages (optional). Marketing texts require your consent. If you opt in, you agree to receive recurring automated marketing messages from Gahanna Delivery at the mobile number provided. Message frequency varies. Message & data rates may apply. Consent is not a condition of purchase.

STOP/HELP. Text STOP to cancel and HELP for help. For assistance, email the contact above. Carriers are not liable for delayed or undelivered messages.

Toll‑free/10DLC compliance. We may use a local long code, short code, or toll‑free number; we follow applicable carrier verification and compliance rules.

11) Ownership & license

All content on the site is owned by us or our licensors and protected by law. You may use the site for personal, non‑commercial use related to ordering and delivery. No other rights are granted.

12) Disclaimer of warranties

Services are provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

13) Limitation of liability

To the maximum extent permitted by law, we (and our officers, employees, and contractors) are not liable for indirect or consequential damages, loss of profits, data, goodwill, or similar. Our total liability for any claim is limited to the amount you paid to us for the order giving rise to the claim in the three (3) months preceding the event.

14) Indemnity

You agree to indemnify and hold us harmless from claims arising out of your misuse of the services, violation of these Terms, or infringement of third‑party rights.

15) Governing law & venue

These Terms are governed by the laws of the State of Ohio, without regard to conflicts of law. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Franklin County, Ohio. (If you prefer arbitration, consult counsel to add a binding arbitration clause.)

16) Changes to the services or terms

We may modify the services or these Terms at any time. Material changes will be posted with an updated effective date. Continued use after changes means you accept the updated Terms.

17) Contact

Questions about these Terms? Email info@gahannadelivery.com